Our team dive into every aspect of the business including internal processes, and product and service mapping - working with real user research data to design key interactions and journeys within the organisations experience ecosystem
Human-Centred Experience Design is crucial to business in enhancing and improving on critical customer experiences that are negatively impacting the organisation
We enable better customer engagement, retention and new customers for brands through expertly designed experience-led systems and processes both for digital and physical interactions
MEET OUR LEADERSHIP TEAM
Chief Executive Officer
Chief Experience Officer
Managing Director UK & Europe
Executive Strategic Advisor UK & Europe: Healthcare & Education
Global Head of Relationships
Head of Digital
Head of Learning & Innovation
Senior Strategist & Head of PMO
My experience with the Immersion Group has been fantastic - helping us run lean and agile UX. Their way of thinking is new & exciting, moving us in a direction that is more human-centric & innovative.
Jamie and Candice from Immersion Group – thank you so much for your good work and amazing effort! I have really enjoyed working with you.
My experience of working with the Immersion Group team has been nothing but great! I found them to be very professional, extremely driven to produce results and a lot of fun to work with.