Insights
Avoiding common mistakes while crafting the ultimate customer experience
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Creating a memorable customer experience is fast becoming a top
Inclusive design is transforming the customer journey as digital accelerates and expectations skyrocket
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Embracing inclusive design is a pathway to innovation that organisations
Go from graphic designer to UI designer
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AUTHOR: Shannon Glenn A 3-part article series of personal experiences
Win and retain customers with this missing ingredient
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Customer centricity is a concept which has been around for
Customer Experience and Consumer Behaviour in a South African Context
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South African consumers are still prioritising savings opportunities, following on
Netflix’s Social Dilemma Unmasks Manipulation
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You’re mindlessly scrolling through Instagram, laughing at Bernie Sanders new
4 goals for your CX team to thrive in 2021
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New year, new goals, right? Wrong – often we find
6 reasons you may be losing customers
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Customer behaviour is always changing, trends are always evolving and
Covid-19 brutally exposes a lack of customer experience in local businesses
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Marketing guru, Philip Kotler, said that the customer is king,
Millennials calling for human-centred design in achieving financial freedom through digital banking
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Banking is shifting to include far more than your usual
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