Customer Experience Archives - immersion-group.com

Customer ExperienceArticleQ&A

15 Minutes on CX with Kiasha

August 22, 2023

15 minutes on CX with Kiasha, CX Design Lead

Experience DesignCustomer ExperienceArticle

A fallen ice-cream cone on the floor, representing the disappointment felt due to a poor customer experience

May 2, 2023

Common CX mistakes often overlooked in business

Customer ExperienceArticleExperience Journey Design

A winding road sign, representing the essential steps towards achieving customer centricity.

November 11, 2022

3 must-have Customer Strategy elements for any organisation

Customer ExperienceArticleExperience Propositions

Athletes running a race, representing the competitive nature of the industry and how experience design can provide a strategic advantage

October 20, 2022

CX is just the tip of the competitive spear

Customer ExperienceVideoDigital Transformation

March 7, 2021

The Role of Digital in Creating Great Customer Experience (CX)

Customer ExperienceArticleExperience Evolution

Two people are looking at a laptop with one holding a bank card, presumably shopping online.

February 2, 2021

Win and retain customers with this missing ingredient

Customer ExperienceArticleTrends

People crossing road in shopping district. Representing the context in which customer experience and consumer behaviour take place in South Africa

January 28, 2021

Customer Experience and Consumer Behaviour in a South African Context

Customer ExperienceArticle

A red line is drawn through a maze on paper, symbolising the need for a clear path and strategy to achieve CX goals.

January 18, 2021

4 goals for your CX team to thrive in 2021

Customer ExperienceArticle

Sad-looking black dog wearing yellow rain jacket. Representing negative emotions customers may experience when they have a poor customer experience

January 15, 2021

6 reasons you may be losing customers

Customer ExperienceArticle

Coronavirus molecules, representing the lack of customer experience in local businesses during the pandemic.

November 30, 2020

Covid-19 brutally exposes a lack of customer experience in local businesses