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Customer Experience

ArticleHuman Centred DesignCustomer Experience
A white background with bold, capitalised letters reading 'WE HEAR YOU' emphasises the importance of putting customers first.

November 1, 2020

COVID-19 boosts demand for human-centred design


by Immersion

ArticleDigital TransformationCustomer Experience
iPhone showing e-commerce app on the App Store. Representing the need for organisations to reassess their digital strategies in light of changing customer behaviour and preferences

September 13, 2020

COVID-19 changing customer online behaviour


by Immersion

Customer ExperienceArticleExperience Design
Close-up view of a computer mouse pointer outlined in RGB pixels. Representing accelerated key digital experience trends.

May 12, 2020

New phase in business sees accelerated key digital experience trends


by Immersion

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