Customer Experience Archives - Page 2 of 2 - immersion-group.com

ArticleHuman Centred DesignCustomer Experience

A white background with bold, capitalised letters reading 'WE HEAR YOU' emphasises the importance of putting customers first.

November 1, 2020

COVID-19 boosts demand for human-centred design

ArticleDigital TransformationCustomer Experience

iPhone showing e-commerce app on the App Store. Representing the need for organisations to reassess their digital strategies in light of changing customer behaviour and preferences

September 13, 2020

COVID-19 changing customer online behaviour

Customer ExperienceArticleExperience Design

Close-up view of a computer mouse pointer outlined in RGB pixels. Representing accelerated key digital experience trends.

May 12, 2020

New phase in business sees accelerated key digital experience trends