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Customer Experience

Customer ExperienceArticle
Hand holding phone with blurred background of colourful lights, representing the influence of Millennials on digital banking through customer-centric design and user experience

November 18, 2020

Millennials calling for human-centred design in achieving financial freedom through digital banking

by Immersion

Customer ExperienceArticleHuman Centred Design
A white background with bold, capitalised letters reading 'WE HEAR YOU' emphasises the importance of putting customers first.

November 1, 2020

COVID-19 boosts demand for human-centred design

by Immersion

Customer ExperienceArticleDigital Transformation
iPhone showing e-commerce app on the App Store. Representing the need for organisations to reassess their digital strategies in light of changing customer behaviour and preferences

September 13, 2020

COVID-19 changing customer online behaviour

by Immersion

Experience DesignCustomer ExperienceArticle
Close-up view of a computer mouse pointer outlined in RGB pixels. Representing accelerated key digital experience trends.

May 12, 2020

New phase in business sees accelerated key digital experience trends

by Immersion

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