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Experience Design

Experience DesignCustomer ExperienceArticle
A fallen ice-cream cone on the floor, representing the disappointment felt due to a poor customer experience

May 2, 2023

Common CX mistakes often overlooked in business

by Immersion

Experience DesignArticleInclusive Design
A mix of coloured twist crayons, representing inclusion

February 12, 2022

Inclusive design is transforming the customer journey as digital accelerates and expectations skyrocket

by Immersion

Experience DesignVideoPodcast
Reddish LED lights form the word 'Change', symbolising the transition into the UX industry discussed in the podcast.

May 23, 2021

Transitioning into UX

by Immersion

Experience DesignArticle
The Social Dilemma title screen as featured on Netflix

January 27, 2021

Netflix’s Social Dilemma Unmasks Manipulation

by Immersion

Experience DesignVideo
A laptop with a cup next to it, showing participants in an online call for a Virtual Event.

November 12, 2020

Future of UX Evaluations Session at the 2020 UX South Africa Virtual Event

by Immersion

Experience DesignArticleHuman Centred Design
A mixing bowl with various baking ingredients, representing the blending of design disciplines to work together holistically.

November 11, 2020

IT and design leaders call on Experience design experts to break down design silos

by Immersion

Experience DesignArticleHuman Centred Design
An X-ray of a hand displaying the 'OK' sign, representing the integration of technology in healthcare for better diagnosis and treatment.

November 1, 2020

Healthcare digital transformation: trends 2020 and beyond

by Immersion

Experience DesignArticleHuman Centred Design
Two people looking at a laptop, one is pointing at the screen. Representing the importance of organisations to invest in customer and employee experiences

October 1, 2020

Human-centred design key in creating employee experiences that enhance engagement and productivity

by Immersion

Experience DesignArticle
Two hands interact with white, red, green and blue lights, representing the importance of human-centred design in creating engaging digital experiences for customers

August 18, 2020

Great experiences gives business a highly competitive intuitive advantage

by Immersion

Experience DesignCustomer ExperienceArticle
Close-up view of a computer mouse pointer outlined in RGB pixels. Representing accelerated key digital experience trends.

May 12, 2020

New phase in business sees accelerated key digital experience trends

by Immersion

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