Experience Journey Design Archives - immersion-group.com

ArticleExperience Journey DesignRetail

Retail store aisle, stressing the need for seamless digital shopping experiences as South African customers shift to e-commerce

April 20, 2021

SA shoppers are online. Retailers need to meet them with an exceptional experience

Customer ExperienceArticleExperience Journey Design

March 11, 2021

3 must-have Customer Strategy elements for any organisation