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digital transformation

Customer ExperienceArticle
Coronavirus molecules, representing the lack of customer experience in local businesses during the pandemic.

November 30, 2020

Covid-19 brutally exposes a lack of customer experience in local businesses

by Immersion

Experience DesignArticleHuman Centred Design
A mixing bowl with various baking ingredients, representing the blending of design disciplines to work together holistically.

November 11, 2020

IT and design leaders call on Experience design experts to break down design silos

by Immersion

Customer ExperienceArticleDigital Transformation
iPhone showing e-commerce app on the App Store. Representing the need for organisations to reassess their digital strategies in light of changing customer behaviour and preferences

September 13, 2020

COVID-19 changing customer online behaviour

by Immersion

ArticleHuman Centred Design
Close-up view of a red-tinted circuit board, representing the acceleration of digital transformation in response to changing customer and employee needs

September 3, 2020

Moving to digital has been fast tracked

by Immersion

Experience DesignCustomer ExperienceArticle
Close-up view of a computer mouse pointer outlined in RGB pixels. Representing accelerated key digital experience trends.

May 12, 2020

New phase in business sees accelerated key digital experience trends

by Immersion

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