INCREDIBLE CUSTOMER EXPERIENCES WITH INTENT & IMPACT

Transform your organisation into a customer-obsessed and goal-driven business. Successfully and holistically manage internal project streams aligned to your objectives. The time is now - choose the team that will take your organisation to new heights.

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IT'S NOT JUST BUSINESS. IT'S PERSONAL.

86% of buyers are willing to pay more for a great customer experience. 


We've helped established organisations leverage experience design, strategies and optimisation to improve the customer experience, resulting in brand loyalty ultimately increasing sales. 


Choose the team that will help strengthen your relationships with your customers.

EXPERIENCE STRATEGY
EXPERIENCE DESIGN
OPTIMISATION
ENABLEMENT
CXCARES FUTURE OF CX REPORT OUT NOW
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GLOBAL EXPERIENCE. GLOBAL CONSULTANCY.
EXPERIENCE EXPERTS

Our top talent includes designers, strategists and developers from all over the world, trained and skilled in the world of Experience Design

BEST PRACTICE

Our teams remain on top of global and emerging trends, ensuring your brand gets the absolute best in processes, methodologies, approach and systems

CUSTOMER-OBSESSED

Through a deep understanding and commitment to your audience, our experience design teams will deliver the best possible solution for your brand

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SOME OF OUR PARTNERS
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EXPERIENCE INDUSTRY-ALIGNED SHORT COURSES

An industry-first Experience Design Practitioner short course pioneered by Immersion Group, led by subject-matter experts and delivered in a vibrant & interactive format. Design experiences that create long lasting memories for behaviour change.

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WHAT OUR PARTNERS SAY ABOUT US

My experience with Immersion Group has been fantastic - helping us run lean and agile UX. Their way of thinking is new and exciting, moving us in a direction that is more human-centric and innovative.

JUSTIN EVANS Head of UX

Immersion Group – thank you so much for your good work and amazing effort! I have really enjoyed working with you.

PETER ELOFF Old Mutual Wealth

My experience of working with Immersion Group has been nothing but great! I found them to be very professional, extremely driven to produce results and a lot of fun to work with.

FRED LIEBENBERG Old Mutual Wealth