HUMAN-CENTRED EXPERIENCE DESIGN EXPERTS

We're a global team of experience design experts uncovering human insights to help you deliver memorable experiences. By understanding your audience and how they interact with you, we design and deliver on engaging experiences that enable improved customer retention, and increased repeat and new customers.

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WHAT WE DO

We give a voice to the customer; surfacing challenges and pain points, enhancing their engagement with your brand, and creating memorable experiences

STRATEGY & CONSULTING
RESEARCH & DESIGN
PRACTICE DEVELOPMENT
SKILLS DEVELOPMENT
INNOVATE. CREATE. DELIVER.
GLOBAL EXPERIENCE DESIGN EXPERTS

Our top talent includes designers, strategists and developers from all over the world, trained and skilled in the world of Experience Design

CUTTING EDGE METHODOLOGIES

Our teams remain on top of global and emerging trends, ensuring your brand gets the absolute best in processes, methodologies, approach and systems

HUMAN-CENTRED DESIGN EXPERTISE

Through a deep understanding and commitment to your audience, our experience design teams will deliver the best possible solution for your brand

WHY CHOOSE US

We look at every touch point, every interaction with the brand from the customer and employee point of view. With this outside-in approach, we're able to deliver on rich experiences aligned to your organisational objectives.

GLOBAL EXPERTISE

Over 23+ years of experience, our expert teams have travelled the world of usability and interaction design

best practice

Equipped with best practices, our teams are able to move your project rapidly through each process

CLARITY & FOCUS

We have the skills and the expertise to deliver your projects not only on time, but at quality as well

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SOME OF OUR PARTNERS
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EXPERIENCE INDUSTRY-ALIGNED SHORT COURSES

An industry-first Experience Design Practitioner short course pioneered by Immersion Group, led by subject-matter experts and delivered in a vibrant & interactive format. Design experiences that create long lasting memories for behaviour change.

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WHAT OUR PARTNERS SAY ABOUT US

My experience with Immersion Group has been fantastic - helping us run lean and agile UX. Their way of thinking is new and exciting, moving us in a direction that is more human-centric and innovative.

JUSTIN EVANS Head of UX

Immersion Group – thank you so much for your good work and amazing effort! I have really enjoyed working with you.

PETER ELOFF Old Mutual Wealth

My experience of working with Immersion Group has been nothing but great! I found them to be very professional, extremely driven to produce results and a lot of fun to work with.

FRED LIEBENBERG Old Mutual Wealth